Brad Holt

Over 10 successful years of combined experience in Project Management, Business Operations, Customer Fulfillment Services, Strategic Planning and Client Relations

CORE STRENGTHS

• Fully committed to the best practices of project management methodology while bringing projects to fruition
  

• Benchmark quality service at every milestone while producing 'outside the box' solutions
  

• Consistently exceed expectations with projects that are on time, in scope and within budget
  

• Excellent project mediator, resolving daily challenges, disputes and misunderstandings
  

• PMP Certified; ITIL Foundation Certified; ISO 9001 and Six Sigma Trained
  

Facilitate execution of various printer fleet logistics projects globally; collect, interpret, analyze and distribute information on current project among team members, ensuring everyone is on the same page, which consists of vendors, subcontractors and their crew
* Develop million-dollar project budgets and estimates
* Customized ChangePoint software to interact with Dell Oracle Systems, which reduced late payments from customers by 50%
* Worked within a matrix organization that built repeatable processes that standardized the Managed Print Services for Dell

Citi Group
* As Team Lead, oversaw logistics of this $250M project (5-year period), including tracking of each printer shipment, ensuring on time delivery, managing the cross-functional team regarding installation, invoicing, A/R, shared resources and data collection from vendors
* Managed the budget, comparing actual costs to budgeted costs; prepared summaries, including information on status of project and various developments, ensuring project was carried out within/under budget
* Delegated project assignments, prepared and submitted project timetables, and managed and controlled change related to cost, time, scope and quality baselines for 28 sites in the US, one (1) in Canada and 10 in Europe

AT&T
* Collaborated in coordinating install resources for this printer deployment project valued at more than $57M in revenue over a 3-year period
* Managed printer fleet, which consisted of services and problem fixes for AT&T stores in Puerto Rico
* Ensured shipping
* Provided project leadership on all assignments with a solid understanding of the "big picture", ensuring on time delivery, installation and monitoring the status at any given time
* Planned and coordinated immediate, long-term goals and objectives as well as mediated conflicts and resolved shipment/install problems
* Investigated and resolved technical problems; improved operations, decreased problem turnaround times and streamlined work processes
* Established and managed lasting shipper relationships transitioning printers to Puerto Rico; led efforts with shippers, sales representatives, technology groups, A/R and operations that facilitated changes

Rooms To Go
* Awarded printer contract to deliver and install 103 locations within the SE states, including FL, GA, AL, TX, LA and TN valued at $5M over a 3-year period
* Maintained a team environment; communicated clearly and effectively the scheduling, timing and control of the project
* Worked with team members in deciphering specific specification conformance and future needs
* Conducted regular meetings ensuring everyone was on track and any issues were resolved immediately
* Met contractual agreements; tracked, responded and resolved client escalations, issues and requests immediately regarding expedited deliveries through proper documentation, terms determination and returns

Challenged with the task of overseeing the installation of 17,000 systems at 470 airports across the US

• Oversaw logistics, ensuring computers were shipped and arrived on time as well as coordinating with the transportation security agency
  

• Traveled to each location overseeing the installation, managing of relationships and working with vendors, contractors, warehousing, shipping contractors and internal Dell personnel in order to make it all happen, one time and within budget
  

• Established excellent rapport in coordinating freight flow while maintaining control of operational costs and ensuring teams' care of products once received; improved delivery accuracy over the life of the project
  

• Gained efficiencies through excellent corrective action planning, business valuations, efficient freight forwarding operations, monitoring and evaluating weekly/monthly/quarterly activities and progress
  

EDUCATION:
University of Phoenix, Graduate School, M.B.A.
University of Phoenix, B.S. in Business/E-Business
The University of Texas at Austin, Economics / Communication, Austin, Texas


AWARDS/CERTIFICATIONS:
Project Management Professional
ITIL Foundations
Microsoft Office User Specialist - Master Certification
Customer Experience Award (Gold, Silver, Bronze)
Advanced Toastmaster Silver
BPI Yellow Belt
Stevens Institute of Technology - Masters in Project Management
ISO 9001:2000 Auditor
DCSE Certification - Client and Enterprise
ECA Texas Department of Health
Licensed Amateur Radio Operator
CompTia A+ Certified
Microsoft Certified Professional BSA-Eagle Scout