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Brad R. Holt |
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Round Rock, TX 78664 USA |
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OBJECTIVE |
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Over 10 successful years of combined experience in Project Management, Business Operations, Customer Fulfillment Services, Strategic Planning and Client Relations
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QUALIFICATONS HIGHLIGHTS |
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CORE STRENGTHS
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DELL, INC |
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June 2007 - Present |
Project Executive, Managed Print Services (2007-Present) |
Round Rock, TX |
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Facilitate execution of various printer fleet logistics projects globally; collect, interpret, analyze and distribute information on current project among team members, ensuring everyone is on the same page, which consists of vendors, subcontractors and their crew
* Develop million-dollar project budgets and estimates * Customized ChangePoint software to interact with Dell Oracle Systems, which reduced late payments from customers by 50% * Worked within a matrix organization that built repeatable processes that standardized the Managed Print Services for Dell Citi Group * As Team Lead, oversaw logistics of this $250M project (5-year period), including tracking of each printer shipment, ensuring on time delivery, managing the cross-functional team regarding installation, invoicing, A/R, shared resources and data collection from vendors * Managed the budget, comparing actual costs to budgeted costs; prepared summaries, including information on status of project and various developments, ensuring project was carried out within/under budget * Delegated project assignments, prepared and submitted project timetables, and managed and controlled change related to cost, time, scope and quality baselines for 28 sites in the US, one (1) in Canada and 10 in Europe AT&T * Collaborated in coordinating install resources for this printer deployment project valued at more than $57M in revenue over a 3-year period * Managed printer fleet, which consisted of services and problem fixes for AT&T stores in Puerto Rico * Ensured shipping * Provided project leadership on all assignments with a solid understanding of the "big picture", ensuring on time delivery, installation and monitoring the status at any given time * Planned and coordinated immediate, long-term goals and objectives as well as mediated conflicts and resolved shipment/install problems * Investigated and resolved technical problems; improved operations, decreased problem turnaround times and streamlined work processes * Established and managed lasting shipper relationships transitioning printers to Puerto Rico; led efforts with shippers, sales representatives, technology groups, A/R and operations that facilitated changes Rooms To Go * Awarded printer contract to deliver and install 103 locations within the SE states, including FL, GA, AL, TX, LA and TN valued at $5M over a 3-year period * Maintained a team environment; communicated clearly and effectively the scheduling, timing and control of the project * Worked with team members in deciphering specific specification conformance and future needs * Conducted regular meetings ensuring everyone was on track and any issues were resolved immediately * Met contractual agreements; tracked, responded and resolved client escalations, issues and requests immediately regarding expedited deliveries through proper documentation, terms determination and returns - |
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May 2006 - June 2007 |
Project Manager, Managed Deployment Services (2006-2007) |
Round Rock, TX |
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Challenged with the task of overseeing the installation of 17,000 systems at 470 airports across the US
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April 2004 - May 2006 |
Project Manager, Field Services (2004-2006) |
Round Rock, TX |
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October 2000 - April 2004 |
Project Senior Analyst, Dell Certified System Expert (DCSE) Operations Group, (2000-2004) |
Round Rock, TX |
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January 1998 - October 2000 |
Corporate Warrenty Tech Suport |
Round Rock, TX |
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EDUCATION AND TRAINING |
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EDUCATION:
University of Phoenix, Graduate School, M.B.A. University of Phoenix, B.S. in Business/E-Business The University of Texas at Austin, Economics / Communication, Austin, Texas AWARDS/CERTIFICATIONS: Project Management Professional ITIL Foundations Microsoft Office User Specialist - Master Certification Customer Experience Award (Gold, Silver, Bronze) Advanced Toastmaster Silver BPI Yellow Belt Stevens Institute of Technology - Masters in Project Management ISO 9001:2000 Auditor DCSE Certification - Client and Enterprise ECA Texas Department of Health Licensed Amateur Radio Operator CompTia A+ Certified Microsoft Certified Professional BSA-Eagle Scout |
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